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Home > Shipping, Return & Exchange Policy

Shipping, Return & Exchange Policy

RETURN / EXCHANGE A PRODUCT

If you are not satisfied with your product, please let us know within 14 days and we will exchange it or give you a credit note to one of our stores. Since all sales are final, products may be exchanged but not returned for cash back
For hygienic reasons, we cannot refund cosmetic products.
 
We ask you to check if your item(s) are working properly upon arrival. If you experience any problems with your order, let us know right away and will exchange the product. If a product is covered by a manufacturers warranty we may refer you to the manufacturer
GRATiAE Cosmetics Canada, defines ‘defective’ products in the same way large online distribution companies such as eBay and Amazon do. Items are considered “damaged/defective or incorrect” in these circumstances:
 
• Item was completely different from what was ordered: Seller mistakenly sent a completely incorrect item
• Missing parts or components: The item is missing parts or components
• Item defective during first use: When you tried to first use the product, it did not work
• Damaged item: The item itself was visibly damaged
• This does not extend to cases where you are simply disappointed with an item
 
If for some reason the product you received is not the correct item, please let us know immediately. Do not use or damage the product, we will replace it right away. Note because we ship orders the same day the order is placed, once the product has been shipped regular return  policies apply  Please take care filling the shipping address information double check it. There may be a 20% restocking and/or the carrier charges for both ways if the shipment is refused or incorrectly addressed
If you decide to return a product back to us please let us know ahead of time that you are shipping the order back.
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We are happy to answer any questions that you may have. Please call our expert skin care consultants from Monday – Friday, 9-6pm Eastern Standard Time with any questions including placing orders and skin care advice.

Dear customers: This website is the only official Canada website for GRATIAE Cosmetics on the Internet. Please beware of shopping from unauthorized websites which may sell non-genuine GRATIAE Cosmetics products. A possible indicator of a damaged, non-genuine item is a low price point. Do not use unsealed products (wihout its original cellophane warp). Damaged skin care products may have an irreversible negative effect on the face.
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    • Cleansers
    • Renewing
    • Lifting
    • Age Defying
    • Ultrox Expression Marks
    • Diamond De Luxe
    • Rosa Negra
    • Soin Blanc Brightening
    • Body
    • Men Care
    • Hand & Nail Care
    • Avologi Eneo
  • eyIxIjoiQWJvdXQgVXMgIn0=
    • Awards
    • The Ingredients We Use
    • GRATIAE in the Media
    • Organic Philosophy
    • Our Responsibility
    • International Locations
    • Reviews
    • Shipping, Return & Exchange
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